In response to the Novel Coronavirus pandemic, and since the declaration of a state of emergency in Tokyo and throughout Japan, Sugata Research has been conducting all interviews (individual, group, and field surveys included) entirely through online formats. Now that Tokyo has lifted its state of emergency, we are planning to resume in-person interviews at our facilities once we have deemed conditions to be safe and once the city reaches Step 2 of its reopening plan (currently scheduled to take effect Friday, June 19th). However, all face-to-face interviews and on-site research will be done in accordance with the policies of our clients/end clients and related industries, and only on condition that the contents of research projects adheres to Sugata Research’s policies related to respondents, staff, and facilities. In the case that face-to-face interviews and on-site research are unable to be carried out by meeting the conditions of all parties involved, research will instead be carried out through online methods. As of now, the following pages lay out our policies and rules for conducting face-to-face and on-site research in a safe manner to limit the risk of infection as much as possible.